The plan limit is the number of cases per month — returns, complaints and warranty claims. Shipping goes on your own carrier contract or is paid by the buyer.
Starter
49 zł / mo
Pro
149 zł / mo
Every plan starts with 14 days free, no card required.
Get in touch — we will match shipping rates to your volume and help with the rollout.
Let's talk| Starter | Pro | Enterprise | |
|---|---|---|---|
| Zwroty / mc | 150 | 3000 | bez limitu |
| Przewoźnicy w formularzu | 2 | 7 | 7 |
| Widgety | 3 | 15 | bez limitu |
| Osoby w zespole | 3 | 15 | bez limitu |
| Formularz w kolorach sklepu | — | ✓ | ✓ |
| Wymiana i reklamacje | — | ✓ | ✓ |
| Integracje, API i webhooki | — | ✓ | ✓ |
Okres próbny trwa 14 dni i obejmuje wszystkie funkcje planu Pro.
With InPost lockers, ORLEN Paczka and the InPost courier — no. They get a drop-off code by email and give it at the point. GLS and Poczta Polska do require a label; we send it as a PDF.
You decide: the customer at drop-off, the shop from a prepaid pool (free returns), or a mixed model — the customer pays and you refund the cost together with the price of the goods. For a complaint caused by the shop, the shop always pays.
You generate it under Widgets and paste it on your site. It leads to a form with the withdrawal statement pre-selected, and we record the date it was submitted — that is when your statutory refund deadline starts.
No. Without an integration the customer types the products in and the request is just as valid. An integration shortens the form, because order lines fill themselves in.
No, and they should not. They get a link to their return by email — that is where they check the status, pick a carrier and collect the drop-off code.
It is stored encrypted (AES-256-GCM) and only your team sees it in the panel. It never leaves through the API or the CSV export.